What happens next?   After placing your order via email or in the shop, these are the next steps explained.  


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You'll recieve an invoice 

We will email you a copy of your Invoice. If possible, please pay at this point using the payment link in the email you receive, or by calling us on 01638 711744. 
You may see additional charges for artwork redraws and rush fees. 

Send any additional info 

Please send any additional text or images/artwork required for your order as soon as possible to avoid potential delays to your order/rush charges being incurred. 

We'll send a design proof 

This will be a minimum of 2-3 days prior to your arranged collection date unless your order is placed as a rush.  
Cancellation after this stage may result in a 50% order value cancellation fee. 

You change/confirm the design 

We will not start work on your order until you confirm your design via email. Any delay at this stage may result in your order not being completed in time or a rush charge being added. 

We’ll start production 

Once you have confirmed your design proof we will begin making your order. 

We’ll email you when ready 

Once your order is ready for collection we will pop you an email or give you a call. Payment must be made before any items are taken away. Any late payment will result in interest being added to outstanding debt. 

 Minimum Turnaround Times 

Standard Order: 3 full working days (72 hours) 
Large Orders*: 5 full working days 
*Large orders consist of 5 or more items. 

 Rush Fees 

48+ hour rush: 15% of order value 
24+ hour rush: 20% of order value 
Under 24 hour: 25% of order value 
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