Company Details:

13 Merlin Park
Mildenhall
Bury St Edmunds
Suffolk
IP28 7RD
Tel: 01638 711744
Fax: 01638 711376
Company Registered Number: 2344679

1. Payment
We would always prefer to be paid by Debit or Credit Card and accept all major cards EXCEPT American Express and Diners Card. Paying by Debit or Credit Card would also mean that you receive your order more quickly. We will accept cheques, made payable to Personal Images Ltd, although we will always wait for the cheque to clear through our bank before despatching the goods.

2. Delivery
We will endeavour to deliver all orders within 10 working days Monday - Friday. Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods, the exception to this is if you pay by cheque and as mentioned above we will always wait for cheques to clear before despatching goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

3. Prices
All prices are inclusive of VAT, delivery and insurance to the UK mainland.
Our prices are as stated on the site at the time you place your order. If due to an error or omission, the price published is wrong, Personal Images Ltd will advise you of the correct price and allow you to change or cancel your order.

4. Returns
If it is necessary to return the item simply place the item(s) in its original packaging, including the packing note and follow these 3 steps;

Contact us on 01638 711744 between 9am and 5pm Mon - Fri,
Fax us on 01638 711376 or email us at: engrave@personalimages.co.uk to let us know about the items you wish to return.

Send the package and insure it for the value of the packing note. This will protect you in case the package gets damaged whilst coming back to us. We can't be responsible for parcels that do not manage to get back to us. When we receive the parcel, we will check it and refund the amount of the order plus the postage you have paid to return it to us.

5. Damaged Items
In the unlikely event that your items get to you in a damaged state, please advise us within 7 days at the latest. This will enable us to go back to the carriers. If we are not advised by telephone within 7 days, we will not be able to accept any claims for refunds.

6. Liability
Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage from the supply of goods under this contact unless you have fully compiled with the notification of claims procedure set out in clause 4 returns. Nothing in these terms and conditions shall affect the right of a consumer.

7. Force Majeure
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

8. Personal Images Ltd provide this site and the products offered under certain Terms and Conditions that protect BOTH YOU AND US. By ordering any items from us you are agreeing to the following Terms and Conditions:

• We reserve the right to change any Terms and Conditions from time to time.
• All transactions undertaken are governed by the law in England and Wales.
• Ownership of goods does not pass to you until we have received payment and despatched the goods.
• Every effort has been made by Personal Images to make sure the pictures provide the clearest description possible of the items but cannot guarantee the information provided on this site wholly represents the items received. All transactions are governed by the law of England and Wales.